Refund policy

Returns and refunds

Pursuant to Legislative Decree no. 206/2005, the customer has the right to cancellation within 14 days of receiving the order.

The return is free only for Italy. Only the items will be refunded and not the ancillary costs.

The return is not free for other States and it is charged to the customer. Only the items will be refunded and not the ancillary costs.

The returned product must be intact, undamaged, unused or washed, with the original label, plastic packaging and box where the product has arrived.

To request a return, please complete the form at this link: RETURN REQUEST.
If you have any problems, please contact us by email at info@aquascutum-active.com.

Refund in case of return will be issued within 14 days after receipt of the return. All incidental charges paid (standard or express shipping and the cost of cash on delivery) are excluded from the refund.

For shipments to countries that do not use the euro (€) as their local currency, additional currency conversion costs may apply. These costs will be borne by the customer and will be calculated according to the policies of the payment provider or bank used.

Cancellation of orders is only permitted before shipment. Once the order has been shipped, it will no longer be possible to cancel it.