o place an order, you do not need to register. However, you will be able to use our site completely if you register for an account. The checkout procedure will be individualized, and shopping will be simpler.
You can manage your personal information, track the delivery of your order, view all of your previous purchases, save your addresses (such as home, work, etc.), and benefit from previews and promotions only available to registered users by visiting the "My Account" page.
You can select a specific product category from the menu and then use the filters to narrow down your search results. You can check your selection after adding the items you want to buy to your shopping basket, make some minor changes, and then check out.
Click "Checkout" to continue and follow the suggested path to complete your order.
Unfortunately, it is not currently possible to add items to an existing order.
The online security of your personal information is important to us. We use advanced encryption technology (SSL) to securely transmit your personal information and credit card information.
After you complete an order, you will be sent a confirmation e-mail. Your card will not be charged until your order has been shipped. If any of the items you ordered are no longer available, you will receive an email from Aquascutum – Active Customer Service, and your credit card will be
charged only for the value of the available items.
We are unable to redirect orders to a different address after they have shipped. Therefore, please provide an address where you can be reached at the time of delivery according to the specified delivery time.
You can always find the "Size Guide" in each product sheet, which includes fit references and instructions on how to measure accurately.
Shipping and Delivery
You can only ship to one address per order. If there are gifts or items in your order that need to be shipped to multiple locations, you will need to place a separate order for each address.
All items are insured against theft and accidental damage while in transit from our warehouse to the shipping address. Once the items have been delivered to the specified shipping address, and the receiver
has signed for them, they are no longer covered by insurance. If your package is damaged at the time of delivery, we suggest that you refuse delivery, or write a note at the time of signing specifying that
you are accepting a damaged package.
Once your order has shipped, you will receive a confirmation email
containing shipment details and a reference number to track the shipment of your order. If you are a registered user- please log in and check the status of your shipment in the "My Orders".
We offer free express delivery in 2-3 working days on orders over 150€. Orders under or equal to 150€ will have a 13€ shipping cost.
Change and Return
At the end of the request you can download and print the pre-paid return label to proceed with the return.
At this link you can find a copy of the customs invoice to fill in with the products you wish to return and we ask you to apply it on a very visible place on the package when you will deliver it to the courier with the pre-paid return label applied as well.
For more information visit this section "Returns & refunds"
If you have forgotten your password, go to the "Account" section, click on "Forgot your password?" and follow the instructions. You will receive an email with a link where you can proceed to set a new password.